Nothing is more frustrating than being told things will work by a so called ‘expert’, while in your gut, you know its all gone wrong. I’m going to share the…
Customer success is one of those often-overlooked areas that can make or break a business. It is 100% fundamental to good business and yet, new as a formal discipline.…
What questions do we ask ourselves when sitting, hunched over a laptop, reviewing a client's account? Kirk Williams shares some answers to that question in his book “Ponderings of…
The title “Marketing: a love story” matches the simple appearance of the book: it’s short and delicate looking in it’s mostly white cover, with just a splash of color in…
